DELIVERY AND SHIPPING
Standard and fast delivery
For standard shipping, the order will be provided by the national postal service of the destination country. For shipments outside the United States, you may need to sign the package to receive the item, so please select the address at which someone can receive the package during business hours.
For expedited shipping, orders will be shipped using a variety of delivery services, depending on the destination. Shipping costs may vary by destination and order size. Shipping and service providers will be displayed at checkout.
Transportation: 4-5 working days
For non-US orders:
Transportation: about 7-10 business days
Standard shipping does not guarantee delivery time, so if you want to date, we would recommend expedited shipping. The above is the estimated time required for postal services, excluding customs processing time in the destination country. In some cases, local customs in your country may require additional documentation and time to clean up your package, which may also result in further delays in delivery.
Please allow extra time for processing your order during public holidays and busy hours. Customs and postal services may also require additional time to process/deliver before the peak season or major festivals (eg, Valentine's Day). For details of public holidays in destination countries, please refer to the local government website. Please also note that there may be a delay due to pending payment authorization.
Import duties and duties
Some countries outside the United States may require import duties, customs duties and related customs fees for imported products, and the fees you pay are not included in the fees you pay us. These fees (if applicable) are determined and collected by the customs of the destination country. For more details on the charges, please contact the local customs directly.
Still not getting your answer? Please feel free to email us at rosalin@grashine.com. You can even contact us via Twitter or Facebook.
For standard shipping, the order will be provided by the national postal service of the destination country. For shipments outside the United States, you may need to sign the package to receive the item, so please select the address at which someone can receive the package during business hours.
For expedited shipping, orders will be shipped using a variety of delivery services, depending on the destination. Shipping costs may vary by destination and order size. Shipping and service providers will be displayed at checkout.
- Do you have international transportation?
- How long does it usually take for shipping?
Transportation: 4-5 working days
For non-US orders:
Transportation: about 7-10 business days
Standard shipping does not guarantee delivery time, so if you want to date, we would recommend expedited shipping. The above is the estimated time required for postal services, excluding customs processing time in the destination country. In some cases, local customs in your country may require additional documentation and time to clean up your package, which may also result in further delays in delivery.
- How can I check the status of my order?
- Will my parcel be sent to my house or post office to pick me up?
- When are you shipping?
Please allow extra time for processing your order during public holidays and busy hours. Customs and postal services may also require additional time to process/deliver before the peak season or major festivals (eg, Valentine's Day). For details of public holidays in destination countries, please refer to the local government website. Please also note that there may be a delay due to pending payment authorization.
- Why do I have to pay the standard shipping cost for my order?
Import duties and duties
Some countries outside the United States may require import duties, customs duties and related customs fees for imported products, and the fees you pay are not included in the fees you pay us. These fees (if applicable) are determined and collected by the customs of the destination country. For more details on the charges, please contact the local customs directly.
Still not getting your answer? Please feel free to email us at rosalin@grashine.com. You can even contact us via Twitter or Facebook.